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  020 3808 6949  info@porcelux.co.uk

1. Introduction

This Privacy Policy describes how Porcelux WALL & FLOOR TILES (“we”, “us”, or “our”) collects, uses, and shares information about you when you subscribe to our mailing list or interact with our website, https://porcelux.co.uk/. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Our registered address is: Porcelux WALL & FLOOR TILES 2 Bridle Close, Surbiton, KT1 2JW United Kingdom

2. What Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services. The personal information that we collect depends on the context of your interactions with us, but may include the following:

  • Contact Information: First name, last name, and email address.
  • Professional Information: Company name (if applicable).

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Send Marketing and Promotional Communications: We may use your personal information to send you emails containing information about new tile collections, special offers, sales events, and other updates we think may be of interest to you.
  • To Respond to Inquiries: To provide customer service and answer your questions.

Our legal basis for collecting and using this information is your consent, which you provide when you opt-in to our mailing list.

4. Email Marketing and Your Choices

We use a third-party service, SendGrid, to manage and send our email campaigns. When you receive an email from us:

  • Unsubscribe: Every marketing email we send will contain a clear and easy-to-use “Unsubscribe” link in the footer. You can opt out of our marketing communications at any time by clicking this link.
  • Tracking: We may use technologies to track engagement with our emails, such as whether an email was opened. This helps us gauge the effectiveness of our campaigns.

5. Sharing Your Information

We do not sell, rent, or trade your personal information with any third parties for their own marketing purposes. We may share your information only in the following situations:

  • With Service Providers: We share your information with third-party vendors, such as SendGrid, who perform services on our behalf (e.g., email delivery).
  • For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Your Data Protection Rights (Under UK GDPR)

As a user in the United Kingdom, you have the following rights:

  • The right to access a copy of your personal data.
  • The right to rectification to have any inaccurate information corrected.
  • The right to erasure to have your personal data deleted.
  • The right to restrict processing of your personal data.
  • The right to withdraw consent at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Data Security and Retention

We use administrative and technical security measures to help protect your personal information. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required by law. If you unsubscribe, we will retain your email address on a suppression list to ensure we do not contact you again.

8. Contact Us

If you have questions or comments about this policy, or wish to exercise your data protection rights, you may contact us at:

Porcelux WALL & FLOOR TILES 2 Bridle Close, Surbiton, KT1 2JW Email: info@porcelux.co.uk] Phone: 02038086949